Starter Vape Kit OTD FAQ guide
If you are comparing three quotes for starter vape kit, compare the paperwork first. Test reports, artwork files, batch coding and the replacement clause tell you more about a supplier than the unit price on page one.
Published 24 June 2025 · VapeWholesaleHub · Reading time 5 min
After-sales, replacements and reorders
There is no shortage of suppliers quoting starter vape kit. The scarce thing is a supplier who will tell you which SKU to drop. We have been shipping starter vape kits long enough to know that the honest answer is usually a shorter list, and that is the answer we give.
The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.
Returns are handled as data, not as complaints. Every reported failure is logged by mode and by batch, and the pattern is reviewed monthly with the factory.
Getting the carton there intact
Documentation travels with the goods: commercial invoice, packing list, and the certificate set for your market. We send a scanned copy before dispatch so your broker can clear the file in advance.
We can consolidate mixed orders of starter vape kits into one shipment. Consolidation saves freight but adds handling days, so we quote both a consolidated and a split option and let you choose.
Batch consistency and why it matters
Flavour drift between batches is the quiet killer of repeat orders. We retain a sealed reference sample from every run so a complaint six weeks later can be compared against what actually left the building.
We photograph the packing station during production for volume orders. It is a small thing, but it settles most arguments about what was actually in the carton before it was sealed.
- Reference sample retained from every batch
- Consolidated or split shipping, quoted both ways
- Named account contact who has handled the product
- Artwork proof plus physical dummy for custom packaging
- Batch codes traceable from carton back to production date
- Specification locked in writing before production starts
Presentation that earns the step-up
Counter space is finite. Three well-chosen SKUs outsell nine crowded ones, and the empty space signals a curated range rather than a clearance table.
Staff knowledge converts better than any poster. If your team can explain the difference between two coils in one sentence, the step-up SKU sells itself.
Specification summary
| Battery | 500 mAh |
| Pod capacity | 2.5 ml |
| Coil resistance | 0.8 ohm |
| Included | Device, 2 pods, cable |
| Charging | USB-C 5V/1A |
| Packaging | Retail box |
| Minimum order | 50 units per SKU, mixed cartons allowed |
| Lead time | 30 working days after artwork approval |
None of this is complicated. It is just written down, which is more than most buyers get before they wire a deposit.
Frequently asked
Can you ship to multiple locations?
Yes. Split shipments are quoted separately because consolidation and splitting price differently. Tell us the destination list at quotation stage and we will show both options.
How long does production take?
Around 25 working days after artwork approval for stock configurations, plus transit. Custom runs add roughly a week for tooling and a physical dummy. We confirm the date in writing on the order acknowledgement.
Can we order samples before committing?
Yes. Sample orders are shipped by air express and the cost is credited against your first production order above 50 units. We would rather you handle the sample than approve a specification from a photograph.
Related reading
Need a quotation on starter vape kits?
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